Bluegreen's Club 36 locatedin Las Vegas, NV is seeking an Assistant Front Office (Guest Services) Manager.
Location: 372 East Tropicana Ave; Las Vegas, NV 89169
Compensation: Starting at $50,000 base salary
Schedule: Various shifts to include evenings, weekends, and holidays based on operation needs.
BENEFITS YOU WILL ENJOY:
- Generous Paid Time Off
- 401K with match
- Paid Holidays
- Medical, Dental, Vision Insurance
- Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more
JOB SUMMARY:
The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments.
- You will focus on attracting, building, and supervising a highly engaged Guest Services Team; that embodies the Bluegreen Vacations brand through productive collaboration, transparent and honest two-way communication, identification of work priorities and coaching to behaviors that will drive owner and guest loyalty.
- You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.).
- You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation.
- You will manage the scheduling for Guest Services Associates based on Resort occupancy.
- You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries.
- Prepare daily reports as requested and cover shifts at Front Desk as necessary.
- Perform daily checks of all SOPs to ensure guest service will be prepared for an audit.
- Manage the resort inventory.
YOUR BACKGROUND:
- High School Diploma or equivalent required
- Minimum 2-year supervisory or management experience within a hotel or resort environment.
- You have Hospitality Front Desk Operations, yield, and resolution management knowledge.
- Must have excellent interpersonal skills.
- You can supervise a staff of 2-5 associates.
- You are able to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios.
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test.EOE
